Thirty years ago, after Sam Honegger sold his local Yellow Cab company, he bought a small auto-parts store in Albuquerque in March 1981 that was advertised for sale in the newspaper. Despite having no experience in the automotive aftermarket, Sam was looking for a new challenge and was confident he could make it work.
“I thought, ‘What the heck, I’m a true entrepreneur—I’ll learn it,’” says Sam, who clearly had a vision for business.
Today, that vision has evolved from a single jobber store into Parts Plus of New Mexico (PPNM), a Network WD with a 40,000-square-foot main warehouse facility and eight company-owned locations making more than 800 daily deliveries throughout Albuquerque and the surrounding areas.
The WD utilizes a hot-shot process in which the warehouse will deliver the part directly to the service dealer should its company-owned stores have the part in stock, ensuring consistent, quality service.
PPNM’s commercial customers can procure parts on an unlimited basis at any time via their local Web server that interfaces directly with their inventory management system. Customers can see live inventory and price data online and execute orders on pick tickets directly into the warehouse. Their automatic call-distribution system routes calls the next available counter professional. The counter team answers 91% of the time within three rings and 96.5% within five rings. A dedicated printer is situated where the parts are pulled and staged in five to seven minutes before being routed directly to the customer.
The company recently […read the rest of the article in PDF]